Canberra made •
Last updated: 8 September 2026
Perfwin Pty Ltd trading as Performance Windows & Doors (ABN 13 621 397 895) (“Performance Windows & Doors”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and manage.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with us, including through our website at https://performancewindows.com.au/, our enquiry and quotation processes, advertising platforms, business systems and services.
We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.
The types of personal information we may collect depend on how you interact with us and may include:
Your name
Email address
Telephone or mobile number
Residential, business, project or delivery address
Company or organisation name
Details relating to a building, renovation or construction project
Products or services you are interested in
Quote, enquiry and project information
Communications between you and Performance Windows & Doors
Information you provide through website forms
Photographs, plans, specifications or other documents you provide to us
Billing, invoicing and transaction information where applicable
Information relating to customer service, warranty or after-sales enquiries
When you use our website, we may also automatically collect technical information including:
IP address
Browser and device type
Operating system
Approximate geographic location
Referring website or source
Pages visited
Time spent on pages
Website interactions
Form and conversion activity
Advertising campaign information
Cookie and similar technology identifiers
We generally do not seek to collect sensitive information unless it is reasonably necessary for a particular purpose and permitted by law.
We may collect personal information directly from you when you:
Submit an enquiry through our website
Request a quotation
Telephone or email us
Visit our showroom
Contact us through social media
Engage us for a residential or commercial project
Provide project documentation, plans or specifications
Request warranty, servicing or after-sales assistance
Communicate with our employees, contractors or representatives
We may also collect information through technologies and third-party services used to operate, analyse and promote our website.
These may include website cookies, Google Analytics, Google Ads, Google Tag Manager, search engines, social media platforms and other advertising or analytics technologies.
We may also receive information from builders, architects, contractors, suppliers, project managers or other parties involved in a project where it is appropriate and lawful for them to provide that information to us.
We collect and use personal information where reasonably necessary to conduct our business, including to:
Respond to enquiries
Prepare quotations and estimates
Assess project requirements
Supply windows, doors and associated products
Manage residential and commercial projects
Arrange site visits, deliveries and installations
Communicate regarding projects and orders
Provide customer support
Manage warranty and after-sales services
Process invoices and payments
Maintain customer and project records
Improve our website, products and services
Measure website and advertising performance
Understand how visitors use our website
Improve our Google Ads and other marketing campaigns
Measure leads and conversions generated through advertising
Perform analytics, reporting and business planning
Maintain the security and performance of our website and systems
Comply with legal, regulatory, accounting and taxation requirements
Prevent fraud, misuse or security incidents
Where permitted by law, we may also use your contact information to provide relevant information about Performance Windows & Doors, our products, services, projects or promotions.
You can ask us to stop sending direct marketing communications at any time by using an unsubscribe option where provided or contacting us directly.
Our website may use cookies and similar technologies to help the website function correctly and understand how visitors interact with it.
Cookies are small files or identifiers stored on or associated with your browser or device.
We may use cookies for purposes including:
Website functionality
Website security
Performance monitoring
Traffic analysis
Remembering preferences
Measuring enquiries and conversions
Advertising attribution
Remarketing and advertising optimisation
We may use services including Google Analytics, Google Ads and Google Tag Manager to collect aggregated and pseudonymous information about website usage and advertising performance.
These services may use cookies or similar technologies to understand actions taken on our website and to help us measure and improve our advertising campaigns.
Depending on your browser and device, you can generally disable or remove cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Performance Windows & Doors uses online advertising to promote our products and services.
When you visit our website after interacting with an advertisement, advertising platforms such as Google may receive information relating to that interaction. This may include information such as your device, browser, advertising identifiers, pages visited and whether an enquiry or other conversion occurred.
We use this information to:
Measure advertising performance
Understand which campaigns generate enquiries
Improve advertising relevance
Optimise advertising spend
Measure conversions
Improve our website and customer journey
Where supported by the relevant platform, information used for advertising measurement may be aggregated, pseudonymised or otherwise protected.
We do not sell your personal information.
We may disclose personal information where reasonably necessary to operate our business or provide our services, including to:
Employees and authorised representatives
Contractors and installers
Builders and project managers
Architects and consultants
Suppliers and manufacturers
Delivery and logistics providers
Accountants, insurers and professional advisers
IT, hosting and website service providers
Customer relationship and project management systems
Job management platforms such as ServiceM8 where used
Email and communications providers
Payment processors where applicable
Analytics and advertising providers such as Google
Government agencies, regulators or law enforcement where required or authorised by law
We only seek to disclose information that is reasonably necessary for the relevant purpose.
We use third-party technology providers to operate our website and business systems.
These may include providers of:
Website hosting
Website management
Cloud storage
Email services
Analytics
Advertising
Customer relationship management
Project and job management
Accounting and invoicing
Communications
Security and website performance services
These providers may process information on our behalf and have their own privacy and security practices.
Where appropriate, we take reasonable steps to use reputable service providers and limit access to personal information to what is reasonably required to provide their services.
Some technology, cloud, analytics, advertising and communications providers used by Performance Windows & Doors may store or process information using infrastructure located outside Australia.
This may include processing in the United States and other countries in which our technology and cloud service providers operate.
The exact location may vary depending on the infrastructure used by the relevant service provider.
Where applicable, we take reasonable steps to ensure personal information is handled appropriately when using third-party services.
We take reasonable administrative, technical and organisational measures to protect personal information against:
Loss
Misuse
Interference
Unauthorised access
Unauthorised modification
Unauthorised disclosure
These measures may include controlled system access, password protection, website security technologies, software updates, secure cloud services, backups and restrictions on access to business information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our legitimate business requirements and applicable legal, taxation, accounting, warranty and record-keeping obligations.
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to our legal obligations.
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access or making changes.
In some circumstances, Australian law may permit us to refuse access to certain information. If this occurs, we will explain the reason where required.
To make a request, contact us using the details provided below.
If you believe your personal information has been handled incorrectly or you have a privacy concern, please contact us.
Please provide sufficient information for us to understand and investigate your concern.
We will review the matter and aim to respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies to the matter, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).
Information about privacy rights and complaints is available at www.oaic.gov.au.
Our website may contain links to websites operated by suppliers, manufacturers, business partners, social media platforms or other third parties.
Performance Windows & Doors is not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
We may update this Privacy Policy from time to time to reflect:
Changes to our website
Changes to our technology and systems
Changes to our business practices
New products or services
Changes to applicable laws or regulatory requirements
The current version will be published on our website and will display the date it was last updated.
For questions, requests or complaints relating to privacy or your personal information, contact:
Perfwin Pty Ltd
Trading as Performance Windows & Doors
ABN 13 621 397 895
Address:
58 Townsville Street
Fyshwick ACT 2609
Australia
Email: estimating@perfwin.com.au
Phone: (02) 6226 2881
Showroom: (02) 6147 0882
Website: https://performancewindows.com.au/
